Putri, Esya Kurnia (2025) Peran Customer Service Dalam memberikan Informasi Kepada Penumpang di Yogyakarta International Airport. [Experiment] (Unpublished)
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Abstract
Customer service di YIA berperan penting dalam memberikan informasi langsung kepada penumpang melalui pelayanan statis di Public Service Counter dan mobile di area terminal. Esya bertugas menyampaikan informasi tentang jadwal penerbangan, lokasi check-in, gate keberangkatan, fasilitas umum, serta membantu penumpang berkebutuhan khusus. Ia menerapkan komunikasi profesional sesuai SOP, termasuk penggunaan Bahasa Inggris bagi penumpang asing. Pelayanan ini mendukung kelancaran operasional dan kepuasan penumpang
| Item Type: | Experiment | ||||||
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| Uncontrolled Keywords: | Peran Customer Service, Pelayanan , Yogyakarta International Airport | ||||||
| Subjects: | 620 - Rumpun Ilmu Humaniora > 699 - Kepariwisataan | ||||||
| Divisions: | Jurusan Bahasa, Komunikasi dan Pariwisata > Prodi D4 Destinasi Pariwisata > PKL | ||||||
| Depositing User: | Esya Kurnia Putri | ||||||
| Date Deposited: | 22 Dec 2025 01:34 | ||||||
| Last Modified: | 22 Dec 2025 01:35 | ||||||
| URI: | https://sipora.polije.ac.id/id/eprint/48013 |
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