Analisis Penyebab Keterlambatan Berkas Rekam Medis Rawat Inap Menggunakan Pendekatan Manajemen Puskesmas Di Puskesmas Labruk Kidul Kabupaten Lumajang

Nugroho, Sri Mahahayu Bimantari (2021) Analisis Penyebab Keterlambatan Berkas Rekam Medis Rawat Inap Menggunakan Pendekatan Manajemen Puskesmas Di Puskesmas Labruk Kidul Kabupaten Lumajang. Undergraduate thesis, Politeknik Negeri Jember.

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Abstract

Labruk Kidul Health Center has carried out medical record management, but there are problems. The problem is the delay in returning the medical record files. There were 255 files of late medical records from 271 files with a delayed percentage of 94.20%. Delays impact decreasing the quality of medical record services, hampering assembling, and storing medical record files. The research objective was to analyze the causes of inpatient medical record file delays based on the Public Health management approach (5M). This type of research is qualitative. The data collection methods are interviews, observation, and documentation. This study's subjects were the head of Labruk Kidul Health Center, one medical record officer, and two inpatient nurses. The results showed that the cause of delay in returning medical record file was due to a lack of knowledge and training, inadequate infrastructure, no standard operating procedures and outreach, unrealized funding, no inpatient expedition book, and no planning strategy for the delayed return of medical record files. The agreed solution from brainstorming method is to create a standard operating procedure and flow of returning medical record documents which will be informed to the related unit, regularly planning, submitting funds or goods to the regional health office to support medical record return activities, as making expedition books to find incoming and outgoing medical record files. Keywords: Delay, Returns, Medical Record Files

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