Analysist and implementation additional model for web service to improve user satisfaction and acceptance

Prawidya Destarianto, PD and Budi Hariono, BH and Ahmad Fahriyannur Rosyady, AFR and Mukhamad Angga Gumilang, MAG (2023) Analysist and implementation additional model for web service to improve user satisfaction and acceptance. World Journal of Advanced Research and Reviews, 18 (3). pp. 1455-1462. ISSN 25819615

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Abstract

The tridharma for Higher education activities is an obligation that must be carried out by lecturers and Community Service (P3M) which is one of the units at the Jember State Polytechnic (Polije). satisfaction of P3M services, ranging from research planning and community service to post-activity monitoring and evaluation activities reported by stakeholders to the P3M unit to increase satisfaction and acceptance of the P3M website services that have been created and applied by the P3M website. The process of grouping the data is carried out using the Direct Interview mechanism, distributing questionnaires to all stakeholders in the company. Furthermore, Goodness Of Fit and then Structural Equation Modeling (SEM). The proposed research and community service will be more for institutional contributions, especially at the Jember State Polytechnic. This study offered a UTAUT2 development model by adding service quality and trust variables. The method used to analyze the model was the Structural Equation Model (SEM). Research data collection was done through online questionnaires. The results of this study tested 12 hypotheses that affected Behavioral Intention and Use Behavior in using fixed broadband services in Indonesia. In the end, this research would get a development model from UTAUT 2, which was P3M Model.

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