Evaluating The Usability of Hospital Information System (HIS) Through Human Organization Technology-Fit (Hot-Fit) Model

Deharja, Atma and Santi, Maya Weka and Damayanti, Nyoman Anita and Hargono, Arief and Nandini, Nurhasmadiar (2020) Evaluating The Usability of Hospital Information System (HIS) Through Human Organization Technology-Fit (Hot-Fit) Model. International Proceedings The 2nd ISMoHIM 2020. ISSN 978-623-95806-0-5

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Abstract

has been using the information system management since 2015 but still delivering poor performance. The research aims to evaluate the usability of Hospital Information System (HIS) through Human Organization Technology- Fit (Hot-Fit) Model. Research used analytical survey with cross sectional design normally implemented in explanantory research. The research data were analyzed using multiple linear regressions. Human, Organization and Technology in HOT-Fit Model were presented through seven sub-variables such as system quality; information quality; service quality; users’ satisfaction; organizational structure; environment and net benefit. The research was conducted at Dr. H. Koesnadi Hospital, Bondowoso, Indonesia on April to October 2018. Based on the findings, system quality (P = 0.037), information quality (P = 0.000) and service quality (P = 0.002) affected users’ satisfaction. System quality (P = 0.019) affected structure. Users’ satisfaction/ human affected organization (P = 0.000) and vice versa (P = 0.000). Structure affected environment (P = 0.000) and vice versa (P = 0.000). Users’ satisfaction (P = 0.000) and structure (P = 0.000) affected net benefit. Nevertheless, several non-influential variables indicated P > 0.05 such as information quality (0.627) and service quality (0.254) showing up toward structure, and environment (0.069) towards net benefit. The results become the basis for innovation to optimize the use of HIS through the aspects of technology, organization as well as human aspect.

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