The Strategy of Provision Time Length Improvement of Medical Record Documents in Bhayangkara Lumajang Hospital with PDCA Method – Indonesia

Nuraini, Novita and Sofiyah, Siti and Wijayanti, Rossalina Adi (2022) The Strategy of Provision Time Length Improvement of Medical Record Documents in Bhayangkara Lumajang Hospital with PDCA Method – Indonesia. Medico-legal Update, 22 (2). pp. 104-111. ISSN 0973-1283

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Abstract

Background: Each hospital must follow minimum service standards regarding waiting times and the time for providing outpatient medical record documents. According to the results of observations, the time for providing outpatient medical record documents on the morning shift has a total average of 22 minute while the afternoon shift has a total average of 21 minute.Methods: The purpose of this study is to improve and develop strategies to speed up the time of providing medical record documents at Bhayangkara Lumajang Hospital with the PDCA (Plan, Do, Check, Action) method.Results: The results and discussion can be concluded, namely the plan (planning) in an effort to improve the time of providing medical record documents which is quite long, namely by making tracers. Do (implementation) of the results of the plan in an effort to improve the length of time for providing medical record documents at Bhayangkara Lumajang Hospital, by implementing the MCH system, applying tracers to medical record documents. The check can be concluded that the time for providing medical record documents has not met the expected standard. Conclusion: Action (improvement) as a result of the agreement in Brainstorming, Actionconcluded that Bhayangkara Lumajang Hospital will maintain the standard time for providing medical record documents and apply the use of tracers from researchers

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