Evaluasi Kepuasaan Pengguna Sistem Informasi Manajemen Puskesmas (SIMPUS) Dengan Metode End User Computing Satisfaction Di Puskemas Mojopanggung Banyuwangi

Weda, I.B. Anom Trikaya (2026) Evaluasi Kepuasaan Pengguna Sistem Informasi Manajemen Puskesmas (SIMPUS) Dengan Metode End User Computing Satisfaction Di Puskemas Mojopanggung Banyuwangi. Undergraduate thesis, Politeknik Negeri Jember.

	Text (Abstract) ABSTRACT.pdf - Submitted Version Available under License Creative Commons Attribution Share Alike. Download (213kB)
	Text (Bab 1 Pendahuluan) BAB 1 PENDAHULUAN.pdf - Submitted Version Available under License Creative Commons Attribution Share Alike. Download (565kB)
	Text (Daftar Pustaka) DAFTAR PUSTAKA.pdf - Submitted Version Available under License Creative Commons Attribution Share Alike. Download (221kB)
	Text (Laporan Lengkap) G41212315_LAPORAN LENGKAP_SKRIPSI.pdf - Submitted Version Restricted to Registered users only Download (8MB) | Request a copy

Abstract

The implementation of health information systems in public health centers requires periodic evaluation to ensure that the system meets user needs and satisfaction. This study aims to evaluate user satisfaction with the Public Health Center Information System (SIMPUS) at Mojopanggung Public Health Center, Banyuwangi, using the End User Computing Satisfaction (EUCS) method. The evaluation is based on six dimensions: content, accuracy, format, ease of use, timeliness, and security, by comparing user expectations with actual system performance. This study employed a quantitative descriptive approach, with data collected through questionnaires and observations. The data were analyzed using mean and gap calculations to determine the level of conformity between user expectations and actual system performance. The results indicate that overall user satisfaction with SIMPUS is categorized as fairly good. The content and accuracy dimensions show gap values of -0.07 and -0.06, indicating minor shortcomings in information completeness and accuracy. The format and ease of use dimensions have a gap value of 0, indicating that the system meets user expectations. The timeliness dimension has a gap value of 0.15, indicating good system performance in terms of speed; however, issues were identified related to limited access to reporting features and system loading time. Meanwhile, the security dimension has a gap value of 0, although the use of shared login accounts may pose potential security risks. In conclusion, SIMPUS generally meets user expectations and provides a satisfactory level of user satisfaction. However, improvements are still needed in terms of information completeness, data accuracy, system performance, and access security to further optimize the system.

Actions (login required)

View Item