Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Pengguna Layanan Jasa (Studi Kasus Pada Kelurahan Kebonsari Kecamatan Sumbersari Kabupaten Jember)

Bella, Livia Olga Salsa (2023) Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Pengguna Layanan Jasa (Studi Kasus Pada Kelurahan Kebonsari Kecamatan Sumbersari Kabupaten Jember). Undergraduate thesis, Politeknik Negeri Jember.

	Text (Abstrack) ABSTRACT.pdf - Submitted Version Available under License Creative Commons Attribution Share Alike. Download (503kB)
	Text (Bab 1 Pendahuluan) BAB 1.pdf - Submitted Version Available under License Creative Commons Attribution Share Alike. Download (515kB)
	Text (Daftar Pustaka) DAFTAR PUSTAKA.pdf - Submitted Version Available under License Creative Commons Attribution Share Alike. Download (292kB)
	Text (Laporan Lengkap) LAPORAN LENGKAP.pdf Restricted to Registered users only Download (1MB) | Request a copy

Abstract

The purpose of this study was to test and analyze the effect of public service quality on service user satisfaction in Kebonsari Village, Sumbersari District, Jember Regency. The method in this study used quantitative research while the data collection procedure in this study used a questionnaire using a Likert scale. Methods of data analysis and hypothesis testing used in this study are validity testing, reliability testing, classical assumption testing, simple linear regression analysis, hypothesis testing, and the coefficient of determination. The results of this study indicate that the quality of public services has a significant effect on service user satisfaction.

Actions (login required)

View Item