Pramesti, Bunga Adina (2021) Analisis Mutu Pelayanan Kesehatan terhadap Kepuasan Pasien BPJS Rawat Inap: Literature Review. Undergraduate thesis, Politeknik Negeri Jember.
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Abstract
Health service facilities must provide a professional service quality according to patient expectations that could satisfy them. However, many of them still complain about the quality of health services. A low rate of health services can cause patients to feel unsatisfied. This study aimed to analyze the quality of health service on inpatient Healthcare and Social Security Agency patients’ satisfaction. This study used the literature review method and found seventeen journals and two theses that match the specified criteria. The nineteen articles found that patients were not satisfied because of unfriendly doctor and nurse, unavailability of proper tools and infrastructures, unresponsive nurse, unprofessional skills, and the service was not on time. The factors that influence patient satisfaction were empathy dimension, tangible dimension, responsiveness dimension, assurance dimension, reliability dimension, education, and patient age. Based on these results, health care facilities should increase officers’ attention to patients and understand the needs of patients.
| Item Type: | Thesis (Undergraduate) | ||||||
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| Uncontrolled Keywords: | Healthcare and Social Security Agency, Inpatients, Quality of Health Services | ||||||
| Subjects: | 340 - Rumpun Ilmu Kesehatan > 350 - Ilmu Kesehatan Umum > 358 - Ilmu Asuransi Jiwa dan Kesehatan | ||||||
| Divisions: | Jurusan Kesehatan > Prodi D4 Manajemen Informasi Kesehatan > Tugas Akhir | ||||||
| Depositing User: | Bunga Adina Pramesti | ||||||
| Date Deposited: | 23 Jul 2021 07:18 | ||||||
| Last Modified: | 23 Jul 2021 07:19 | ||||||
| URI: | https://sipora.polije.ac.id/id/eprint/5562 |
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