Hubungan Kepuasan Pasien dengan Minat Kunjungan Ulang di Klinik Rawat Inap “DokterKu” Taman Gading Kabupaten Jember Tahun 2017

Agustin, Faradila (2017) Hubungan Kepuasan Pasien dengan Minat Kunjungan Ulang di Klinik Rawat Inap “DokterKu” Taman Gading Kabupaten Jember Tahun 2017. Undergraduate thesis, Politeknik Negeri Jember.

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Abstract

Based on a preliminary study conducted at the "DokterKu" inpatient clinic it is known that there is a double duty on the officers, some officers are less friendly and the number of visits decreases by 2230 patients to 2077 patients. This leads to a decrease in income at the clinic. The purpose of this study is the relationship of patient satisfaction with the interest of re-visit at "DokterKu" inpatient clinic of taman gading. The type of research is analytical research. The sampling technique was an incidental sampling with a sample of 96 patients. Based on the result of analysis of patient satisfaction relation with interest re-visit, there was a significant correlation between satisfaction with re-visit interest of sig (0.000) and correlation coefficient value of 0,578 which in value of patient satisfaction relation with interest of re-visit very strong.

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