The Effect of Transformational Leadership on Service Orientation, Perceived Value, Member Satisfaction, and Member Loyalty of Indonesia Electrical Professional Association (IEPA)

Sulars, Raden Andi and Rusgianto, Rusgianto and Destari, Fajar and Sutantio, Raden Alamsyah and Chairina, Rr. Lia The Effect of Transformational Leadership on Service Orientation, Perceived Value, Member Satisfaction, and Member Loyalty of Indonesia Electrical Professional Association (IEPA). International Journal of Economic Research, 14 (15). pp. 321-335. ISSN 0972-9380

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Abstract

Indonesia Electrical Professional Association (IEPA) was a certification body personnel who have passed the accreditation by LPJKN, thus entitled to become Certificator. IEPA becomes the institution for personnel who work in electricity field. It had the duties and functions to certify the expertise and skills in field of electric power. This study aim was to examine and analyze the effect of transformational leadership on service orientation, perceived value, satisfaction and loyalty of IEPA member. This research use method of structural equation modeling. The samples were selected by proportional random sampling. It means the sampling was done randomly without regard to strata within population as members of population was considered homogeneous. This study results found that effect of Transformational Leadership on Service Orientation and Perceived Value were significant, while Transformational Leadership was not significantly affect on satisfaction and loyalty of IEPA member

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