STARTEGI PENINGKATAN KUALITAS UNTUK PASAR INTERNASIONAL MELALUI PENERAPAN MANAJEMEN KUALITAS TOTAL: PEMBELAJARAN DARI PRODUK EDAMAME BEKU

Wardani, Dyah Kusuma and Marimin, Marimin and Kasutjianingati, Kasutjianingati (2004) STARTEGI PENINGKATAN KUALITAS UNTUK PASAR INTERNASIONAL MELALUI PENERAPAN MANAJEMEN KUALITAS TOTAL: PEMBELAJARAN DARI PRODUK EDAMAME BEKU. Jurnal Manajemen dan Agribisnis, 12 (1). pp. 36-45. ISSN 16935853

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Abstract

The objectives of this research were to analyze the application of the quality standard of the frozen edamame products, to identify key attributes expected by the export markets in increasing the quality of frozen edamame, to formulate the appropriate strategy in improving the quality of frozen edamame products, and to determine the priority strategies that can be applied in the improvement of the quality of frozen edamame products. The method used was the case study, and the analysis tools i.e. QFD (Quality Function Deployment), Pareto, SWOT (Strenght, Weakness, Opportunity) dan AHP (Analytical Hierarchy Process) were also used. Based on the data processing results of QFD, the attribute of no pests and diseases is the highest expectation from customers, and sorting is the most crucial point in generating quality of edamame requested by the customers. The Pareto analysis result showed that the main problem in increasing the quality of the products is the processing time. SWOT analysis produced four alternative strategies that is optimizing the use of technology to ensure the quality of edamame, assessing and monitoring the SOP quality control, optimizing cooperation research and development with universities or government research institutes to produce seeds, and applying efficiency and effectiveness in production. Analysis of AHP strategic priorities resulted in recommendations for the company that optimization of the use of technology to ensure the quality of edamame must carried out. Therefore, the quality of raw materials which cannot be processed directly will not be reduced due to the longer period of waiting.

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