Analysis of Performance Factors in Managing Medical Records in Pujer Bondowoso Health Center

Fitriani, Leni Adi and Nuraini, Novita and Swari, Selvia Juwita and Alfiansyah, Gamasiano and Wijayanti, Rossalina Adi (2021) Analysis of Performance Factors in Managing Medical Records in Pujer Bondowoso Health Center. In: Proceedings of the First International Conference on Social Science, Humanity, and Public Health (ICOSHIP 2020), Jember, Indonesia.

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Abstract

Management of medical records at Pujer Bondowoso Health Center has not been implemented properly. This condition is due to the lack of Standard Operating Procedures for managing medical records, and Pujer Bondowoso Health Center uses a numbering system and an alignment system that is not in accordance with medical record standards.The purpose of this research was to analyze the performance factors of medical record management in Pujer Bondowoso Health Center. This research was qualitative research. Data collection through observation and interview with 4 respondents, includes 3 medical records officers and chief of the medical record. Determination of the main priority cause of problems was using CARL method (Capability, Accessibility, Readiness, Leverage). The CARL method was carried out by scoring. Determination of alternative solutions through discussion with respondents. The result showed that the main priority of the cause of medical record management problems in Pujer Bondowoso Health Center is the absence of Standard Operating Procedures for medical record management, so that the officers carried out the job without the appropriate guidelines. Conclusion: The results suggest that Pujer Bondowoso should make a Standard Operational Procedure regarding medical record storage and alignment systems Health Center, Standard Operating Procedure on the medical record numbering system, Standard Operating Procedure about medical record naming system, Standard Operating Procedure about implementation of retention and extermination, and Standard Operating Procedure medical record control system.

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