The Analysis of Misfiling Causes in Bhakti Husada General Hospital of PT. Rolas Nusantara Medika Krikilan Banyuwangi

Rahmawati, Oktarina Ayu and Muflihatin, Indah and Alfiansyah, Gamasiano and Wijayanti, Rossalina Adi and Swari, Selvia Juwita (2021) The Analysis of Misfiling Causes in Bhakti Husada General Hospital of PT. Rolas Nusantara Medika Krikilan Banyuwangi. In: The First International Conference on Social Science, Humanity, and Public Health (ICOSHIP 2020).

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Abstract

The filing room becomes one of the most supportive rooms in the service of patients’ medical records as they are safely stored due to its confidentiality and legal aspects. Bhakti Husada General Hospital of PT. Rolas Nusantara Medika Krikilan Banyuwangi found 320 misfiling (no medical record documents were found) in March 2018. Misfiling inhibits doctor’s services towards particular patients as no background information is provided in relation to patinets’ previous diseases, thus it eventually affects the level of medical record continuity in hospitals. This study aims to analyze and determine prior causes of misfiling at Bhakti Husada General Hospital of PT. Rolas Nusantara Medika Krikilan Banyuwangi using USG (Urgency, Seriousness, Growth). The research uses qualitative approach and interviews, observation, documentation, questionnaires and brainstorming as data collection. The results indicated prior causes of misfiling beyond standard procedure. A wide range of efforts to solve this particular problem are needed including the socialization of tracer in the storage shelves and personnels assigned in the filing section.

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